jiaace's Privacy Policy

We collect the following types of information during registration and use of the jiaace platform:

1.1 Personal Identification Information

You are required to provide certain mandatory information when registering an account. This includes:

• Full name (as per ID)
• Date of birth — required for age verification (only persons aged 21 and above may register)
• Mobile number
• Email address
• Banking or mobile financial service account details (bKash, Nagad, Rocket, Upay, or bank account)

1.2 Automatically Collected Information

When you browse the jiaace website or use the app, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the platform and history of pages visited
• Login and logout time and date
• Session data and user activity logs

1.3 Transaction Information

A record of every deposit, withdrawal, and betting activity is stored in our system. This is necessary for financial auditing, fraud prevention, and dispute resolution.

jiaace uses your personal information only for the following legitimate purposes:

2.1 Account Management and Verification

We use your personal information to verify your identity, keep your account secure, and ensure compliance with our terms of service. This verification is essential to enforce the age requirement (21+).

2.2 Payment Processing

Your financial information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer. Deposits below ৳500 and withdrawal requests below ৳800 are not accepted.

2.3 Customer Support

Our 24/7 Bengali live chat support team uses your account information to resolve any questions or issues you may have.

2.4 Platform Improvement

Usage data is analysed to improve the quality of the platform by analysing user experience, adding new games and features, and identifying technical issues.

2.5 Fraud and Manipulation Prevention

We monitor transaction and activity patterns to protect the integrity of the platform and ensure a fair playing environment for all users.

2.6 Marketing Communications

If you have given consent to receive marketing messages, we may send you relevant offers, bonuses, and promotional information. You may withdraw this consent at any time.

jiaace applies industry-standard technical and organisational measures to protect your information. The key components of our security framework are described below:

3.1 Encryption

All your personal and financial information is protected by SSL (Secure Socket Layer) encryption technology. This means that no third party can read or alter the data while it is being sent or received.

3.2 Server Security

Our servers are housed in secure data centres equipped with firewalls, intrusion detection systems, and regular security audits.

3.3 Access Control

Access to your information is granted only to authorised personnel who require it to perform their duties. All access is logged and reviewed regularly.

3.4 Response to Security Incidents

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.

jiaace does not sell your personal information. However, limited information may be shared with trusted third parties in specific circumstances:

4.1 Payment Processors

The financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking service providers. All such processors are governed by their own privacy policies.

4.2 Technology and Service Providers

Only the necessary data is shared with game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others), technology support providers, and security verification service providers, under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to provide information on the basis of a valid legal order, court direction, or request from a competent authority. In such cases, we will supply only the information that is legally required.

4.4 Business Transfers

If a significant change occurs in jiaace's business structure (such as a merger or acquisition), user data may be transferred as part of the related information assets. Users will be notified in advance in such cases.

The jiaace website uses cookies and similar tracking technologies to improve the user experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the core functionality of the platform. Without these, the site will not function properly.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytical Cookies: Help improve the platform by analysing user behaviour. This data is collected anonymously.

5.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may prevent you from using some core features of the platform.

As a user of jiaace, you have the following rights regarding your personal information:

6.1 Right to Know

You may request to know what information we hold about you. We will respond to your request within a reasonable time.

6.2 Right to Correction

If there is incorrect or incomplete information in your account, you may contact our support team to have it corrected.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal, regulatory, or contractual obligations.

6.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. Upon receiving this request, we will stop marketing communications as quickly as possible.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer support via live chat or by email at: [email protected]

jiaace is strictly prohibited for minors. This platform is for persons aged 21 and above only. We do not knowingly collect personal information from any minor.

Completing the age verification process at the time of account registration is mandatory. If we become aware that a minor has registered, we will immediately close the relevant account and securely delete all information associated with that account.

If a guardian believes that their minor child has registered on this platform, please contact us immediately.

We are particularly careful about the security of financial information. The following measures apply during payment processing at jiaace:

8.1 PCI DSS Compliance

Our payment processing system complies with the Payment Card Industry Data Security Standard (PCI DSS). This keeps card and mobile financial service information secure.

8.2 Data Minimisation

We never collect or store your full card number, PIN, or mobile banking password. Only the minimum information necessary for payment verification is used.

8.3 Transaction Monitoring

Our automated system monitors all financial transactions to detect and prevent fraudulent activity. If suspicious activity is detected, the account may be temporarily suspended in the interest of security.

jiaace retains your personal information for the period necessary to fulfil the specific purpose for which it was collected. The data retention periods are as follows:

9.1 Active Accounts

All account information and transaction history is retained for as long as your account remains active.

9.2 Closed or Inactive Accounts

Even after an account is closed, some information must be retained for a specific period due to legal and regulatory obligations. Once that period has ended, the information is securely deleted or anonymised.

9.3 Marketing Communications

If you unsubscribe from marketing communications, we will remove your contact information from the marketing list. However, a minimum record may be kept to document the unsubscription.

jiaace reserves the right to update this privacy policy from time to time. If there are any significant changes to the policy:

• A notification will be sent to your registered email.
• A clear notice will be shown when you log in to the platform.
• The effective date of the updated policy will be stated at the top of this page.

Continued use of the platform after the changes will be taken to mean that you have accepted the new policy. If you do not agree with the changes, the option to close your account will always be available.

If you have any questions about this policy, please contact our support team. We are available 24/7 to assist you.