jiaace Terms and Conditions

1 General Provisions

jiaace (hereinafter referred to as the "Platform", "we", or "our") operates an online betting and casino service for users in Bangladesh. By visiting our website at https://jiaace.cam or by opening an account on this platform, you are considered to have fully agreed to these terms and conditions.

These terms and conditions constitute a legally binding agreement. If you do not agree with any part of these terms, please refrain from using our services.

The terms "user" or "member" as used in this document refer to any person who is registered on the jiaace platform and is actively using its services.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account on the jiaace platform and participate in any game, you must be at least 21 years old. This service is available only to those aged 21 or above. We may request a national ID or other valid documents for age verification.

2.2 One Account Policy

Each user may operate only one account. Creating multiple accounts is strictly prohibited. Violating this rule will result in the closure of all associated accounts and the forfeiture of any earned bonuses or balances.

2.3 Registration Information

At the time of account registration, you must provide accurate, complete, and up-to-date information. jiaace reserves the right to cancel an account if false information is provided. If any of your details change, please notify our customer support immediately.

2.4 Identity Verification (KYC)

We carry out an identity verification process to ensure a safe and transparent service. When required, we may request one or more of the following documents:

• National Identity Card (NID)
• Passport or Driving License
• Proof of ownership of a bKash, Nagad, or other payment account
• Proof of residence

Withdrawals may be temporarily held until KYC verification is complete.

3 Account Security and Responsibility

It is your sole responsibility to keep your account username and password completely confidential. Sharing login credentials with any third party is strictly prohibited.

If you suspect unauthorized access to your account, contact us immediately via our 24/7 live chat or by emailing [email protected]. We will take the necessary action as quickly as possible.

Transferring an account from one person to another is strictly prohibited. Buying, selling, or renting an account is a clear breach of this agreement.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The minimum deposit amount on the jiaace platform is ৳500. We support the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (including Dutch-Bangla, City, BRAC, Islami, Sonali Bank, and others)

Deposits must be made from your own account. Deposits from third-party accounts are not accepted, and in such cases we reserve the right to return or forfeit the funds.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are typically processed within 1 hour. Funds will only be sent to the same payment account registered in your name.

4.3 Transaction Verification

For security purposes, jiaace may carry out additional verification steps before processing any withdrawal. This process is necessary to protect your funds.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

jiaace offers new members a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → ৳1,200 bonus → total balance ৳2,200
• Deposit ৳34,000 or more → maximum ৳20,000 bonus → total balance ৳54,000

5.2 Wagering Requirements

Before bonus funds become withdrawable, a 20x wagering requirement must be completed. This means that if you receive a ৳1,200 bonus, you must place a total of ৳24,000 in bets before withdrawing.

There is a set time limit to complete the wagering requirement for a bonus. If the requirement is not met within the time limit, the bonus and any associated winnings may be cancelled.

5.3 General Terms for Promotional Offers

• A promotional offer may not be used more than once.
• Multiple bonuses cannot be used at the same time unless explicitly permitted.
• jiaace reserves the right to modify, suspend, or cancel any promotion.
• If bonus abuse is suspected, the bonus may be cancelled and the account investigated.

6 Gaming Rules

The jiaace platform offers slots, live casino, cricket betting, card games, and other game categories. Each game has its own rules, which are displayed when the game loads.

6.1 Fair Play Guarantee

All games on our platform are supplied by reputable and certified game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt), who use Random Number Generator (RNG) technology. Results are completely fair and unbiased.

6.2 Bet Limits

Each game has a minimum and maximum bet limit. These limits are clearly stated in the game interface. If a bet is accepted outside these limits due to a technical error, it will be considered void.

6.3 Technical Issues

In the event of a server error, network disconnection, or other technical problem, jiaace follows a policy of reverting to the last valid state. In such situations, jiaace's decision will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action:

• Committing fraud, deception, or providing false information.
• Using the platform for money laundering or illegal fund transfers.
• Bonus abuse or gaining an unfair advantage through multiple accounts.
• Attempting to hack or gain unauthorized access to games or systems.
• Using automated bots or software to play.
• Threatening, harassing, or deceiving other users.
• Abusive behavior toward our customer support staff.

8 Account Suspension and Closure

8.1 jiaace's Rights

If a user violates these terms and conditions, jiaace may take the following actions without prior notice:

• Temporarily suspending the account.
• Permanently closing the account.
• Cancelling any bonuses or winnings obtained as a result of the violation.
• Notifying the relevant legal authorities where applicable.

8.2 Voluntary Account Closure

If you wish to close your account yourself, send a request to [email protected]. Any valid balance existing at the time of closure may be withdrawn, subject to all applicable terms being met.

9 Limitation of Liability

The jiaace platform operates on an "as is" basis. We make every effort to ensure uninterrupted service, but our liability is limited in the following situations:

• Problems caused by internet or power outages.
• Failure of a third-party payment provider.
• Unexpected technical errors beyond jiaace's control.
• Issues with the user's own device or network.

jiaace is not responsible for any financial loss resulting from participation in gambling. All gaming decisions should be made at the user's own discretion.

10 Privacy and Data Protection

Protecting your personal information is our highest priority. We keep your data secure using modern SSL encryption technology.

We do not sell your information to third parties. However, limited information may be shared for security verification, fraud prevention, or where required by law.

For more details, please read our Privacy Policy page.

11 Responsible Gaming

jiaace believes that gaming should be a form of entertainment, not a source of financial hardship. We encourage all our members to play responsibly.

11.1 Setting Self-Limits

You can set your own deposit limits, bet limits, or session time limits. Contact our customer support to use this feature.

11.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can request a temporary or permanent self-exclusion. This feature is provided completely free of charge.

For more details, please read our Responsible Gaming page.

12 Dispute Resolution

If a dispute arises regarding a transaction, game result, or account matter, please follow the process below:

1. First, raise the matter through our 24/7 live chat.
2. If it is not resolved via live chat, send a detailed email to [email protected].
3. Once a complaint is received, we will investigate and respond within a reasonable time.
4. Keep evidence of the relevant transaction while the investigation is ongoing.

In case of any dispute, jiaace's recorded data will be used as primary evidence. However, the user may present counter-evidence.

13 Changes to Terms and Conditions

jiaace reserves the right to change, add to, or cancel these terms and conditions at any time. For significant changes, we will publish a notice on the site.

Continuing to use the site after any changes will indicate that you have accepted the new terms and conditions. Therefore, it is advised to visit this page regularly.

14 Contact

If you have any questions or comments about these terms and conditions, please contact us through the following:

• Live Chat: Log in to the site and speak directly in Bengali 24/7.
• Email: [email protected]

Our customer service team is always ready to assist you in Bengali. We try to respond to your queries as quickly as possible.

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming page.